We strive to ensure your satisfaction with every tree you plant with us at https://forestfriends.eco/. In the event that you are not completely satisfied with your order, or simply change your mind, we offer a refund under the following conditions:
- Our refund policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
- Refunds will be issued using the same payment method used for the original purchase.
- Refunds can not be transfered to another person or entity.
- Refunds may take up to 30 days to process and appear in your account.
Please note that in the event of a refund, the associated tree planting certificate will become unavailable. The tree planting certificate is generated upon successful completion of the purchase and is intended to acknowledge your contribution to our ecosystem restoration and reforestation efforts. As the refund would invalidate the original transaction, we kindly ask for your understanding that the tree planting certificate cannot be retained or issued for refunded orders.
We encourage you to consider the importance of supporting tree planting initiatives and the positive environmental impact of your purchase. If you have any questions or concerns about this policy, please don’t hesitate to contact us, and we will be happy to assist you.
Thank you for your understanding and for being a part of our tree planting community!
Need help?
Contact us at contact@forestfriends.eco for questions related to refunds and returns.
